Refund policy

Return & Refund Policy – Kodand Honey

At Kodand Honey (Kunwarjada Organics Pvt Ltd), we are committed to delivering high-quality, 100% natural honey products. If you are not satisfied with your purchase, we’re here to help.

🕒 Return Window

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

📦 Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unopened, and in original packaging
  • The product must be in the same condition as received
  • You must provide a valid proof of purchase (order ID/invoice)

👉 Due to the nature of food products, opened or used honey cannot be returned.

🔁 How to Initiate a Return

To request a return, please contact our support team:

📧 Email: info@imakodand.in
📞 Phone: +91 9350201992

👉 Our team will guide you through the return process.
👉 Returns without prior approval will not be accepted.

📍 Return Address

Kodand Honey (Kunwarjada Organics Pvt Ltd)
Kaithal Road, Jind, Haryana – 126102, India

🚚 Return Shipping

  • Free return shipping for damaged, defective, or incorrect products
  • For other approved returns, shipping costs may be borne by the customer

⚠️ Damaged or Incorrect Products

Please inspect your order upon delivery.

If you receive:

  • A damaged product
  • A defective item
  • Wrong product

👉 Contact us within 48 hours with photos.

We will arrange a replacement or refund after verification.

❌ Non-Returnable Items

The following items are not eligible for return:

  • Opened or used honey products
  • Perishable goods
  • Sale items or gift cards
  • Customized or special orders

🔄 Exchanges

We do not offer direct exchanges.
You can place a new order after your return is approved.

💰 Refunds

  • Once we receive and inspect your return, we will notify you
  • Approved refunds will be processed within 7–10 business days
  • Refunds will be credited to the original payment method

👉 If your refund is delayed, please contact us.

📞 Contact Details

Kodand Honey (Kunwarjada Organics Pvt Ltd)
📍 Kaithal Road, Jind, Haryana – 126102, India
📧 Email: info@imakodand.in
📞 Phone: +91 9350201992
⏰ Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

👉 Customers can also reach us through the contact form available on our website.